purchase
payment methods
Cedar and Rose accepts payments by Visa, MasterCard, American Express & Checks in US funds. Orders will be processed after the funds have cleared. Please allow 5-10 days for authorization of checks. There is a $30 charge for returned checks. Please make check and money orders payable to: Cedar and Rose

credit card
Once you have placed an order, a 50% nonrefundable retainer of your total order will be charged to your account. Your remaining balance will be charged to your credit card one day prior to delivery or shipment.

check
Payments made by check should include a 50% nonrefundable retainer to process order. The remaining balance is due prior to delivery or shipment.

changes
edits
You are strongly encouraged to carefully proofread and finalize your wording and information. Two complimentary rounds of edits to your chosen design are included in your quote. There may be an additional charge for additional edits that are requested. Most clients edit their chosen design in 1-2 rounds before finalizing their design and therefore do not need additional edits.

quantities
Contact us immediately if you discover you need to adjust the quantity of pieces you have ordered. We will attempt to retrieve the order before the ordering of materials and production has begun. If you need to decrease the quantity, we will be able to make the adjustment and credit you the amount only if ordering, printing and/or production has not yet begun.

returns
Please contact us as soon as possible if you have a concern with your order. Because of the personalized nature of our products, logos, websites and marketing materials are NON-refundable once an order is placed and begins design & production. We are committed to assuring your satisfaction and do our best to make sure each item is printed exactly as it is approved. We will reprint any order when there has been a mistake made on our part and you contact us within 48 hours from the date the product was delivered. Unfortunately, we do not refund or accept returns on personalized or custom orders for any other reason.

cancellation
We understand that sometimes clients will need to cancel their orders. In this event, please notify us in writing through email immediately. If your logo, website or marketing materials has been designed or goods / services ordered to fulfill your order, i.e. fonts, design elements, illustrations, paper, ink, plates, etc., the initial 50% retainer shall be retained by Cedar and Rose as a cancellation fee. Once a final approval has been given, your order will immediately proceed to production so that we can meet your deadline in a timely manner.

privacy
Cedar and Rose is committed to ensuring your privacy. We do not sell client names, emails or personal information. We are committed to the security of your information.

pricing
Cedar and Rose reserves the right to change prices without notice. From time to time, we need to change prices based on operations, suppliers and production cost increases.

shipping
All orders are shipped to the address on file via USPS or FedEx Ground. However, if you require delivery sooner, we can send your order either overnight or 2-day delivery and we will advise you of those priority rates and charges. If you have an account with UPS or FedEx that you prefer for us to use please provide those details to us. On the day of shipment, you will be notified of the appropriate tracking number which you may track through www.ups.com. Samples are sent via USPS.

tax
Orders shipped / delivered to destinations within California are subject to the current sales tax rate.

rush orders
If our standard 4-6 week production schedule for custom designs does not fit your timeframe, we suggest selecting a semi-custom design from our Signature Collection, where there is a 1-2 week standard turnaround time. We do consider rush orders. Rush orders may be charged an additional fee based on the required timeframe and complexity. We cannot guarantee completion dates for rush orders until final client approval has been received. Please contact Cedar and Rose for more information.

legal notices
Thank you for choosing Cedar and Rose to create your logo, website or marketing materials. These terms and conditions are subject to change without notice, but any changes will be posted herein.

intellectual property
copyright information
Materials may not be reproduced, modified, distributed, transmitted, displayed, published or broadcasted without the prior written permission of Cedar and Rose. You may not alter or remove any copyright or other notice from such copies. All concepts and designs are the property of Cedar and Rose and not to be reproduced by an outside party. All designs and artwork produced are subject to be published in promotional material including but not limited to brochures, postcards, website and advertisements, etc.

applicable law
This site is created and controlled by Cedar and Rose in the State of California, USA. Use of this site will be governed by and construed in accordance with the laws of the State of California without giving effect to any conflict of law principles. By using this site you consent and agree that any claim against Cedar and Rose arising from or related to your use must be brought in the city, state or federal courts located in El Dorado County, California.